FAQ
Welcome to the Montauk Swim FAQ page! Here you'll find answers to common questions about our products, sizing, return policy, and more. If you can't find the answer you're looking for, feel free to reach out to us at contact@montaukswim.com.
1. What is Montauk Swim?
Montauk Swim is a small, independent swimwear brand founded by Laila Murgo. We offer high-quality, stylish swimwear inspired by the serene beaches of Montauk.
2. How do I know what size to order?
We recommend checking our size guide for detailed measurements. If you're still unsure, please email us at contact@montaukswim.com with the measurements of your best fitting bikini, and we’ll help you find the perfect fit.
3. Can I return or exchange swim bottoms?
Due to hygiene reasons, we do not accept returns or exchanges on swim bottoms. Please contact us if you need help with sizing before placing your order.
4. Can I return or exchange swim tops?
Yes, you can return or exchange swim tops as long as they show no signs of wear and have all original tags attached. Please refer to our return policy for more details.
5. How do I initiate a return?
To initiate a return, email us at contact@montaukswim.com with your order number and reason for the return. Once approved, we’ll provide instructions on how to send the item back to us.
6. Who is responsible for return shipping costs?
You are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service for returns.
7. How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund. It typically takes 7-10 business days for the credit to appear on your original method of payment.
8. Can I exchange an item?
Yes, you can exchange an item. Follow the return process and place a new order for the desired item.
9. How can I stay updated on new collections and launches?
Sign up for our newsletter using the link in our bio to stay updated on new collections, launches, and exclusive offers. Follow us on social media for the latest news and updates.
10. How do I contact Montauk Swim?
You can reach us at contact@montaukswim.com. We are here to assist you with any questions or concerns. Give us 24 to respond to you.
11. How do I collaborate with Montauk Swim?
We love collaborating with like-minded brands and influencers! If you're interested in partnering with Montauk Swim, please email us at pr@montaukswim.com or DM us via Instagram @montauk_swim with details about your proposal. We look forward to hearing from you!
Thank you for choosing Montauk Swim! We hope you love our swimwear as much as we love creating it. Dive in and enjoy the Montauk Swim experience!